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info@bhagininivedita.bank.in

Lodge a Complaint
Lodge a Complaint for Unauthorised Electronic Transactions
Internet Banking

info@bhagininiveditabank.com

Lodge a Complaint
Lodge a Complaint for Unauthorised Electronic Transactions
Personal Banking
Corporate Banking
AGM Notice 2025
Annual Report 2024-25
Bhagini Nivedita Sahakari Bank Ltd.

info@bhagininiveditabank.com

Lodge a Complaint
Lodge a Complaint for Unauthorised Electronic Transactions
Bhagini Nivedita Sahakari Bank Ltd.
Personal Banking
Corporate Banking
AGM Notice 2025
Annual Report 2024-25

Procedure of Lodging a Complaint

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  • Procedure of Lodging a Complaint

Lodging a Complaint

Grievance Redressal Mechanism — 3-level escalation process followed by RBI Ombudsman
1
Level 1

To register your query/request/complaint as follows:

  • Visit your home branch
  • Write an Email to branches
  • Through calling on branch Landline Number
🌐 Branch Details
Individual branch details are available on Bank's Website under section Resources - Branches
📞 Customer Care Numbers
📱 9422312143 📱 9420495749
🧑‍🦽 Nodal Officer at branch for persons with disabilities:
Respective "Branch Manager / Branch In-Charge"
🏢 Nodal Officer at Head Office for persons with disabilities:
Pallavi Tendulkar - Asstt. General Manager
💻 Nodal Officer for Digital Accessibility Compliance for persons with disabilities:
Asmita Modak - Senior Manager - IT section
2
Level 2

🔁 If Level 1 doesn't meet your expectations, you may contact Head Office.

📌 Principal Nodal Officer - Grievance Redressal
Pallavi Tendulkar - Asstt. General Manager
📞 Contact No. 020-25327000
3
Level 3

⚖️ If Level 2 doesn't meet your expectations, you may contact our Nodal Officer - Integrated Ombudsman Scheme.

🏛️ Nodal Officer - Integrated Ombudsman Scheme
Varsha Budhkar - General Manager
📞 Contact No. 020-25327000
⏱️ Important: If your issue remains unresolved after 30 days of lodging complaint at Bank, you may contact RBI Ombudsman.

🏦 BANKING OMBUDSMAN

❗ IF LEVEL 1, 2, 3 doesn't meet your expectation OR if your issue remains unresolved after 30 days of lodging of complaint at Bank, you may contact:

🌐 RBI Complaint Portal
Centralized complaint management system
📞 Call Center
14448
Toll Free - CRPC
📮 Through Letter
Centralized Receipt and Processing Center
4th Floor, Reserve Bank of India, Sector 17, Central Vista, Chandigarh : 160017.
🏛️ RBI Ombudsman Office
⏰ Escalate after 30 days
📄 Grievance Redressal Process as per Bank Policy — Level 1 → Level 2 → Level 3 → RBI Banking Ombudsman (after 30 days / unsatisfactory resolution).
For any assistance, contact your home branch or call customer care: 9422312143 / 9420495749